Tier and role discounts missing at checkout look unapplied
Role and tier discounts disappear before checkout, so customers think they were not applied
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 7 May 2023 · last reported 15 November 2024
What's going wrong
Merchants using role-based and tiered pricing plugins report that the discount is visible on product pages or in the cart but disappears by the time shoppers reach checkout, or never appears there at all.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.