Review rewards silently stop firing with no merchant alert
Review submissions silently stop earning loyalty points or reward codes, and merchants get no alert until customers complain
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 13 August 2022 · last reported 18 May 2024
What's going wrong
Merchants using loyalty and review apps report that reviews stop triggering rewards: customers who post a review receive no points or reward code, though nothing in the setup changed.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.