Required companion app is hard to get
The required native companion app is missing, hard to find, or flagged by antivirus, so downloads cannot start.
Tier I · Proven The best-established problems.
18 public reports · first reported 16 April 2021 · last reported 9 May 2025
What's going wrong
Firefox users report that the add-on will not work until a separate desktop helper is installed, and that its download links have disappeared from file-sharing sites.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 18 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.