Repeated renewal prompts for already paid plans
Renewal and payment reminders keep appearing for subscriptions users already paid, sometimes repeatedly.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 2 December 2020 · last reported 4 February 2024
What's going wrong
Firefox users who pay for the Avast protection plan say the add-on keeps asking them to renew or pay again, even when their year is already covered.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.