Paid loyalty app features never activate or work
Merchants pay for paid app plans or features that never activate or work and are not refunded, across several Shopify loyalty and review apps
Tier I · Proven The best-established problems.
12 public reports · first reported 2 September 2020 · last reported 6 August 2026
What's going wrong
Merchants using loyalty, rewards, and review apps on Shopify report paying for plans or features that never switched on or never worked.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 12 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.