Refunds refused after auto-renewal or non-working add-on
Customers cannot get refunds for accidental auto-renewals or add-ons that do not work, citing a no-refund policy.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 13 September 2021 · last reported 24 November 2024
What's going wrong
Buyers of this support plugin report being refused refunds after a licence renewed automatically a few days after they stopped using it, and after an add-on did not work as described.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.