Refunds for paid plugin refused or never paid
Refunds for a paid plugin are refused or never paid out, and support replies take a week or more.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 22 March 2022 · last reported 8 September 2025
What's going wrong
Site owners who bought the paid version report that refund requests were approved but never paid, or were refused after a 14 or 30 day window even though the plugin never worked on their site.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.