Reference text missing from PayPal records
Reference field text entered by donors never reaches the PayPal transaction or the confirmation email.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 13 April 2023 · last reported 1 February 2025
What's going wrong
Site owners who ask donors or customers for a reference, such as a donation type or order note, find that the text does not travel to PayPal.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.