Recovery fails after the old phone or device is lost
Recovery fails when the old phone, device or number is gone, and the account cannot be verified any other way.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 2 August 2018 · last reported 6 January 2024
What's going wrong
People change phones, move countries, drop old SIM cards or lose the laptop they used to sign in, and then the verification step asks for that exact device or number.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.