Cart reminders sent after the shopper already paid
Abandoned-cart reminders keep reaching shoppers who have already paid for the same item, across several Shopify messaging tools.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 11 May 2018 · last reported 1 May 2024
What's going wrong
Merchants across several Shopify cart-recovery tools report that reminder emails and texts still go out after a shopper has completed the same purchase, sometimes from a different device.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.