Recovery blocked by lost or old phone or email
Account recovery stalls when the phone number or recovery email on file is lost, old, or no longer reachable.
Tier I · Proven The best-established problems.
8 public reports · first reported 26 September 2018 · last reported 18 April 2025
What's going wrong
People who change phone numbers, lose a SIM, or abandon an old email address often find that codes for their account go only to that old contact point.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 8 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.