Pro support tickets go unanswered for months
Pro support tickets and emails get no reply for months, leaving paying customers without help.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 1 May 2024 · last reported 3 February 2025
What's going wrong
Paying customers of the premium version of this WordPress plugin say that their support tickets and emails receive no reply, sometimes for months.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.