Pro buyers get no support and hard cancellations
Paid Pro customers get no reply to support requests, pay extra for tickets, see unrecognized licenses, and struggle to cancel or get refunds.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 6 September 2021 · last reported 30 October 2024
What's going wrong
Paying customers of the Pro version report that support requests went unanswered, that a ticket cost extra on top of the subscription, and that the license was not recognized on their own site or dev environment.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.