Premium users get no reply from support
Support does not answer premium users, so account and bug reports go unanswered for months.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 7 May 2024 · last reported 22 April 2025
What's going wrong
Several paying users of the Diigo Web Collector say they could not get help from the company.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.