POS search misses products by SKU
POS product search fails to match SKU, EAN or the tool's values, so cashiers find no items even when the product exists.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 24 September 2022 · last reported 6 July 2026
What's going wrong
Site owners running the platform's point-of-sale screens report that typing a SKU, UPC, EAN or the tool into the product search returns nothing, even though the same product shows up when searched by name.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.