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Popups stop displaying after plugin updates

After updates from version 1.10.8 onward, existing popups stop displaying or lose their formatting.

Tier I · Proven The best-established problems.

6 public reports · first reported 17 April 2022 · last reported 29 January 2026

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

Multiple site owners report that popups which worked well stopped appearing or lost their layout after the plugin moved past version 1.10.8.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 6 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.