Popup will not open or connect
Toolbar popup will not open or switch on, so users cannot start the VPN at all.
Tier I · Proven The best-established problems.
10 public reports · first reported 5 October 2018 · last reported 30 November 2025
What's going wrong
Many Firefox users say the TunnelBear browser add-on popup does not open, flashes for a moment and closes, or shows that the VPN is on while no connection is made.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 10 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.