Points balances silently zeroed or dropped without warning
Loyalty apps silently zero or drop customers' points balances with no customer action and no warning, across several products
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 30 December 2018 · last reported 3 September 2025
What's going wrong
Merchants using several Shopify loyalty and points apps report that customer balances either reset to zero or fall without any customer action and without any warning.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.