Plugin vendor support ignores and blames store owners
Plugin vendor support ignores messages, repeats questions, blames the server, and requires video proof before acknowledging bugs.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 17 June 2023 · last reported 11 June 2025
What's going wrong
Site owners running this WooCommerce shipping plugin say the vendor's support replies often ignore the latest message, repeat questions already answered, and blame server settings even when monitoring shows plugin path problems.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.