Plugin support tickets go unanswered or get canned replies
Support tickets for paid plans go unanswered for days or get closed with canned bot replies that do not fix the issue.
Tier II · Emerging Problems that are still building up.
14 public reports · first reported 2 February 2023 · last reported 31 January 2024
What's going wrong
Owners of this WordPress page builder report that support requests stay unanswered for days or weeks, or that replies come from automated responses repeating generic troubleshooting steps.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 14 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.