Plugin support tickets go unanswered for weeks
Plugin support takes weeks to answer or never replies to tickets, leaving paying customers stuck.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 30 April 2025 · last reported 8 May 2026
What's going wrong
Owners of a WooCommerce frontend manager plugin, including some who paid for premium licenses, say support replies take weeks or never arrive.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.