← Problems

Plugin support chat and tickets go unanswered

Support chat and tickets go unanswered for long periods, leaving owners unable to get help.

Tier II · Emerging Problems that are still building up.

3 public reports · first reported 26 May 2021 · last reported 14 October 2025

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Multiple site owners report that the vendor support channel is hard to reach.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 3 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.