Channel sales and conversion events missing from Shopify
Sales and conversion events from marketplaces and ad channels do not flow back into Shopify, leaving sellers without accurate records or measurement.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 11 August 2020 · last reported 16 July 2025
What's going wrong
Sellers who connect outside sales channels to Shopify report that purchases made on a marketplace do not arrive as Shopify orders, so stock and fulfilment drift from real sales and sellers check transactions by hand.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.