Phone approval prompts repeat and fail with no explanation
The add-on repeatedly asks for phone approval to unlock or link, and failures leave users with no explanation.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 10 May 2020 · last reported 20 November 2023
What's going wrong
Some Firefox users of the Norton Password Manager add-on say the add-on keeps asking them to approve the unlock on their phone, even when they are not on a particular site.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.