Paid Viva orders stuck pending or cancelled
Paid Viva orders stay pending or get auto-cancelled, so no order emails go out and sellers miss the sale.
Tier II · Emerging Problems that are still building up.
6 public reports · first reported 21 August 2017 · last reported 27 October 2023
What's going wrong
Site owners using this WordPress plugin for Viva Wallet payments report that customers pay successfully on the Viva side, yet the WooCommerce order stays in pending payment or is cancelled automatically later.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.