Paid users locked out with no refund
Paid subscribers lose premium access or get no refund, and support stops answering after the complaint.
Tier I · Proven The best-established problems.
6 public reports · first reported 2 January 2023 · last reported 6 April 2026
What's going wrong
Firefox users who paid for this browser VPN say their premium access did not activate or was blocked, and they could not get a refund after a plan was cancelled or banned.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.