Paid support tickets receive no human reply
Support tickets for the plugin get no human reply, leaving paying site owners stuck.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 17 December 2023 · last reported 9 December 2025
What's going wrong
Owners who paid for the commenting plugin say their support tickets get only an automated acknowledgement and no human answer for weeks or months.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.