Paid support tickets go unanswered for weeks
Paying customers say support tickets go unanswered for weeks, including a months-old mobile swipe bug on galleries.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 16 August 2023 · last reported 31 October 2023
What's going wrong
Several paying customers of this WordPress gallery plugin say support tickets and contact forms go unanswered for weeks or never get a reply.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.