Paid support tickets go unanswered for weeks
Paid support tickets go unanswered for weeks, with follow-ups ignored and tickets closed without a fix.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 12 March 2024 · last reported 2 May 2024
What's going wrong
Site owners who bought the premium version of this Magento to WooCommerce migration plugin report that support tickets sit for weeks.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.