Paid support tickets go unanswered for weeks
Support tickets go unanswered for ten or more days, and the contact form and ticket status links fail.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 14 May 2024 · last reported 31 March 2025
What's going wrong
Buyers of the paid version say they opened tickets and waited ten to eleven days, sometimes longer, with no reply.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.