Paid support tickets go unanswered for weeks
Paid Pro customers wait days or weeks for support email replies and some never get a reply at all.
Tier II · Emerging Problems that are still building up.
5 public reports · first reported 11 November 2022 · last reported 3 September 2024
What's going wrong
Site owners who bought paid licenses for this table plugin report that support requests sit unanswered for days or weeks, and some never receive a reply.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.