Paid support tickets go unanswered for weeks
Paid support tickets and emails go unanswered for weeks or never get a reply, pushing premium customers to leave.
Tier I · Proven The best-established problems.
5 public reports · first reported 5 February 2025 · last reported 4 October 2026
What's going wrong
Owners of this map plugin who pay for premium support say their tickets and emails sit unanswered for weeks, sometimes with no reply at all.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.