Paid support tickets get no reply
Paid customers say emails and support tickets for the Pro version go unanswered for weeks or months, and one asks for a refund.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 12 January 2024 · last reported 7 June 2024
What's going wrong
Several site owners who bought the Pro version of this WordPress plugin report that their support emails and tickets receive no reply, sometimes after multiple attempts.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.