Paid support and refunds go unanswered
Buyers who paid for premium support or asked for refunds get no reply to repeated emails and support tickets.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 16 July 2023 · last reported 18 October 2024
What's going wrong
Site owners who bought the premium version of this WordPress form plugin report that their support tickets and refund requests receive no response.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.