Paid subscribers locked out of premium servers
Paid subscribers cannot sign in or unlock premium servers in the browser add-on, so they cannot use what they bought.
Tier I · Proven The best-established problems.
9 public reports · first reported 16 April 2021 · last reported 14 December 2025
What's going wrong
Customers who paid for a VPN subscription report that the Firefox add-on will not let them sign in, or shows only free servers even when their account is active.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 9 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.