Paid premium support tickets go unanswered
Paid premium buyers get no reply from plugin support for weeks, even after asking for help, a fix, or a refund.
Tier I · Proven The best-established problems.
5 public reports · first reported 30 April 2025 · last reported 27 February 2026
What's going wrong
Site owners who bought the premium version of this WordPress domain mapping plugin report that support tickets and presale emails sit unanswered for weeks.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.