Paid plugin support tickets go unanswered
Paid support tickets for Groovy Menu go unanswered for days or weeks, even after paying a support fee.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 24 October 2023 · last reported 17 December 2024
What's going wrong
Site owners who bought Groovy Menu or its paid support tier report that tickets and dashboard support requests sit unanswered for days or weeks.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.