Paid plugin support never replies to tickets
Paid customers get no reply to support tickets for days or weeks, and refund requests also go unanswered.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 25 June 2022 · last reported 18 August 2025
What's going wrong
Paying customers of this WordPress SSL plugin, including lifetime license holders, say their support requests sit for weeks without a reply.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.