Paid orders show failure or get cancelled on return
Customers pay at the bank, but the order is cancelled or shows a failure when they return to the site.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 4 October 2020 · last reported 30 May 2024
What's going wrong
Several site owners report that customers who completed payment at the bank are sent back to the store with a failed or cancelled order, or with an error page, even though the money was debited.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.