Paid-only VPN with no visible free tier
The add-on is paid-only, with no free option, and users feel misled when they try to sign up.
Tier I · Proven The best-established problems.
7 public reports · first reported 15 July 2023 · last reported 27 May 2026
What's going wrong
Several Firefox users of the Surfshark browser add-on say the product is not free and that the free option is hard to find.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.