Paid-only status hidden from listing and sign-up
The Firefox add-on listing and sign-up do not say the extension needs a paid plan, and there is no trial to test it first.
Tier II · Emerging Problems that are still building up.
9 public reports · first reported 26 March 2023 · last reported 5 August 2024
What's going wrong
Many Firefox users installed the Proton VPN extension expecting a free option, only to learn after signing up that it needs a paid subscription.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 9 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.