Paid customers get no timely support reply
Paying customers wait days or never get a reply from the plugin's support, and some were double-charged with no answer.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 8 January 2025 · last reported 13 April 2025
What's going wrong
Customers who paid for the plugin report that their support messages go unanswered for days or are answered only by automated replies.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.