Paid customers get no support replies
Support requests and paid-plan emails go unanswered for weeks, leaving paying customers unsure whether the plugin is still supported.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 3 July 2023 · last reported 12 June 2024
What's going wrong
Paying customers report sending tickets through the contact form, email and the support forum, and waiting weeks with no reply.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.