Paid customers get no reply from plugin support
Support requests about setup and security go unanswered for days or weeks, leaving paying customers stuck.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 11 October 2021 · last reported 16 July 2025
What's going wrong
Paying customers of this WordPress plugin for linking course sites to Moodle report that their support requests sit unanswered, sometimes for weeks.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.