Paid customers get no reply from plugin support
Vendor support tickets and emails go unanswered, even for paying customers, leaving site owners stuck.
Tier I · Proven The best-established problems.
7 public reports · first reported 7 October 2016 · last reported 14 May 2025
What's going wrong
Site owners who bought the paid tier of this OAuth plugin report that support tickets and emails sit unanswered for weeks or never get a reply.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.