Paid customers get no answer from plugin support
Support requests and refund claims go unanswered for weeks or months, leaving paying customers stuck with broken ads.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 15 August 2022 · last reported 15 May 2025
What's going wrong
Paying customers of this WordPress ad plugin report that support tickets and forum topics sit unanswered for weeks or months, and one buyer who asked for a refund the next day had to escalate through PayPal to get money back.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.