Paid account login and password reset fail
Paid users cannot log in, reset passwords, or reach their account after reinstalling the browser.
Tier I · Proven The best-established problems.
5 public reports · first reported 31 December 2017 · last reported 20 November 2025
What's going wrong
Several Firefox users of the Speed Dial 2 new tab add-on say they paid for a Pro account but cannot sign in after reinstalling the browser or switching machines.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.