OTP codes rejected as incorrect even when entered correctly
Customers get told their one-time code is wrong even after copying it correctly from the email, so they cannot finish signup or login.
Tier I · Proven The best-established problems.
5 public reports · first reported 9 January 2025 · last reported 27 June 2025
What's going wrong
Many store owners and customers report that the one-time code sent by the verification plugin is rejected, even when it was copied directly from the email.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.