Order status disagrees with the real payment outcome
Orders stay pending, show the wrong paid status, or get cancelled after the payment succeeded, so owners cannot tell what happened.
Tier I · Proven The best-established problems.
9 public reports · first reported 7 October 2021 · last reported 4 December 2024
What's going wrong
Site owners using this WooCommerce payment gateway report that order statuses do not match what happened at the payment provider.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 9 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.