Order admin tracking box fails to load
The add tracking box on the order admin screen is blank, unresponsive, or shows a 'couldn't find your order' error.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 15 January 2024 · last reported 17 October 2025
What's going wrong
Site owners who add tracking numbers from the order admin screen report that the tracking box is blank, does not respond, or shows a couldn't-find-your-order error.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.